Returns
Our returns policy lasts 14 days. For Sure Shot units, the returns policy lasts 28 days. If 14/28 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, the item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send the item(s) back to the manufacturer. To return them, you should please email [email protected] quoting your order number and the reason for the return. We will then direct you to the correct return address. Please enclose either the receipt or proof of purchase when returning any items.

For Sure Shot units, please contact us at [email protected] as we will arrange for a courier to collect the goods. Please note that you will be charged restocking fees per item, the initial carriage fee per item and collection fees per item.

This policy excludes event tickets.

Exchanges
We only replace items if they are defective or damaged in the first 14 days since the purchase. If you need to exchange it for the same item, send us an email at [email protected] with a picture of the item and then we will advise further.

In the event of any Sure Shot units arriving short or in bad condition, it is necessary for customers to sign for them as 'damaged, broken, loose ends'. It is therefore important to check each delivery of goods immediately upon receiving them.

This policy excludes event tickets.

Shipping
You will be responsible for paying for your own shipping costs for returning the item, unless the item is faulty. Shipping costs are non-refundable. We recommended that you use a tracked or signed-for service as we cannot be responsible for items that go missing in the post.

For Sure Shot units, we will arrange for a courier to collect the goods. Please note that you will be charged restocking fees per item, the initial carriage fee per item and collection fees per item.

This policy excludes event tickets.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days. If it is rejected, we will be in touch within 3-5 business days.

No refunds are offered once an event ticket has been purchased, unless the event is cancelled due to COVID-19, or if Basketball England choose to cancel the event for any other reason. Should an event be postponed by Basketball England, purchased event tickets will automatically be transferred to the new date. If you are unable to make the new date, we will process a refund for you. Please contact us at [email protected] should this be the case.

Late or missing refunds
If you haven’t received a refund within 14 business days, check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].